Success Story: Life Insurance Company

Background:

This organization sold a line of complex group products.  There was a great deal of information that had to be obtained from the client and all the participants of the group for both operational and regulatory reasons.  An individual contract could not be considered “in-force” until all the mandatory information had been collected.    The group had an out-dated custom-built workflow system, but its reporting capabilities were weak.  The client wanted to reduce the elapsed time between the sale of a new contract and the contract becoming “in-force”.  The client also wanted to move to a “manage by exception” approach as volumes were increasing and they had to do more with less. The client did not have the budget for a new work-flow solution.

Situation:

With a very limited budget, how can incremental benefit be delivered to this situation?

Action:

We built a nightly ETL process to take data from the work-flow system and put it into a divisional data warehouse.  We then developed some reports in a low-cost desktop reporting tool, and trained the workflow co-ordinator in then use of the product.  This solution was implemented for less than $50,000CDN.